Refund Policy

1. Absolute No-Refund Policy

ALL SALES ARE FINAL AND NON-REFUNDABLE.

Due to the immediate delivery of digital goods and the non-recoverable computational costs incurred by our servers and third-party Artificial Intelligence APIs the moment you initiate an analysis, we do not offer refunds, partial refunds, or credits under any circumstances after a transaction has been processed, except as expressly set out in Section 4 below.

Every new account includes 3 free analyses (up to 3 screenshots each) at no cost, specifically so you can evaluate how the Service works before purchasing a paid plan. Because this free evaluation period is available to everyone, paid subscriptions are non-refundable except as expressly stated in this Policy.

2. Acknowledgment of Digital Goods (EU/UK/EEA Users)

If you are a consumer located in the European Union, European Economic Area, or United Kingdom, you may ordinarily have a 14-day statutory right to withdraw from a contract for digital content or services. By completing your purchase and expressly confirming at checkout that you wish the Service to begin immediately, you acknowledge that our AI analysis is delivered to you immediately upon payment, and you expressly consent to immediate performance and acknowledge that you thereby lose your right of withdrawal once the paid analysis or feature has been delivered to you, to the extent permitted under Article 16(m) of Directive 2011/83/EU (or the equivalent provision of applicable UK law). This waiver applies only once you have received the paid content or feature; if you have not yet received anything of value under your new subscription, you retain your standard withdrawal rights for that unused portion.

3. Subscription Management and Cancellation

You are solely responsible for managing your recurring subscriptions. You may cancel your active subscription at any time through your Whop Customer Portal, accessible via your Account Settings.

• Effect of Cancellation: Canceling your subscription will immediately halt any future recurring charges. It does not trigger a refund for charges already processed.
• Continued Access: Upon cancellation, you will retain full access to your Premium features until the natural expiration of your currently paid billing cycle.
• No Prorated Refunds: We do not issue prorated refunds for the unused portion of a billing cycle if you choose to stop using the Service before the cycle concludes.

4. Verified Technical Failures and Billing Errors

Notwithstanding Section 1, all payments are processed by our Merchant of Record, Whop, and you are eligible for a refund in the following situations:

4.1 Billing Errors

If you believe a charge was made in error due to a technical system failure on our part (e.g., being billed twice simultaneously for a single transaction, or an incorrect amount), contact us at support@manipulight.com within seven (7) days of the disputed charge, and we will investigate and correct any confirmed error.

4.2 Verified Service Failure

If you were unable to access core paid features you had already paid for — for example, analyses could not be generated at all, or the Service was unavailable — due to a verified failure on our end, and not due to factors such as unsupported file formats, illegible or low-quality screenshots, your internet connection, or normal AI processing limitations, contact us within seven (7) days of the affected billing period. If we are unable to resolve the issue promptly, we will issue a full or pro-rated refund, at our discretion, corresponding to the affected period.

4.3 Legally Mandated Refunds

Where applicable consumer protection law entitles you to a refund that cannot be waived by agreement (including, where applicable, statutory withdrawal rights not validly waived under Section 2), we will honor that legal entitlement.

We investigate all such reports on a case-by-case basis.

5. What Is Not Covered

Refunds are not available for:

• Dissatisfaction with the content or conclusions of an AI-generated analysis
• Change of mind after receiving paid analyses or accessing paid features
• Failure to cancel a subscription before it renewed
• Misuse of the Service inconsistent with our Terms of Service

6. How to Request a Refund

Email support@manipulight.com with your account email, the date of the charge, and a description of the issue. We aim to respond within 5 business days.

7. Chargebacks

Filing a fraudulent chargeback or dispute with your bank or credit card provider for a valid purchase constitutes a breach of this Agreement and will result in the immediate and permanent suspension of your account and blacklisting from our Service. Please contact us first at support@manipulight.com — we resolve the large majority of billing issues directly and faster than a chargeback process.

8. Changes to This Policy

We may update this Refund Policy from time to time; changes apply to purchases made after the update takes effect.

9. Contact

support@manipulight.com